Without prejudice to the contractual and statutory warranty provisions, the consumer has the right to exchange the product received from the store within seven days from the date of receiving the product. The consumer is not entitled to exchange the product after the seven-day period has passed.
To be eligible for exchange, the product must be in good condition, and the consumer must not have used it or benefited from it. The store has the right to inspect the product before exchanging it to ensure its condition.
The consumer shall bear the cost of shipping if they wish to exchange the product. For international exchanges, the consumer shall bear all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated.
The consumer is not entitled to exchange the product in the following cases:
If the product was manufactured based on the consumer’s request or according to specifications defined by the consumer, except for products that have defects or that differ from the specifications determined by the consumer.
If the product consists of video tapes, discs, CDs, or software programs that have been used.
If the product consists of newspapers, magazines, publications, books, or any other authored materials.
If a defect appears in the product due to misuse by the consumer.
If the contract includes the provision of accommodation, transportation, or catering services.
If the contract involves the purchase of software download products via the internet.
Return Policy
Without prejudice to the contractual and statutory warranty provisions, the consumer has the right to cancel the contract and return the product received from the store within seven days from the date of receiving the product. They are not entitled to return the product after the seven-day period has passed.
To be eligible for return, the product must be in good condition, and the consumer must not have used it or benefited from it. The store has the right to inspect the product before accepting the return to ensure its condition.
The consumer shall bear all costs related to the return process. For international returns, the consumer shall bear all shipping costs and the delivery of the product to the shipping company. In case of defects or errors, the consumer will be compensated.
The consumer is not entitled to return the product in the following cases:
If the product was manufactured based on the consumer’s request or according to specifications defined by the consumer, except for products that have defects or that differ from the specifications determined by the consumer.
If the product consists of video tapes, discs, CDs, or software programs that have been used.
If the product consists of newspapers, magazines, publications, books, or any other authored materials.
If a defect appears in the product due to misuse by the consumer.
If the contract includes the provision of accommodation, transportation, or catering services.
If the contract involves the purchase of software download products via the internet.
